Privacy Policy

Brook There Privacy Policy

Updated 4.22.2020

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from  (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the following online services to assist us in taking, filling, and shipping orders, processing customer requests, and marketing:
» Paypal: payment processing
» Braintree: payment processing
» Klarna: Payment Processing
» Order Cup: Postage and shipping platform
» USPS and UPS: Postage and Delivery
» HelpScout: Customer service ticketing and communication platform
» Mailchimp: Marketing Emails
» Google: Business Email hosting
» Google Analytics: Website Analytics
» Shopify and Shopify Affiliates

We do not directly collect credit card numbers and do not store credit card numbers, instead they reside with our payment processors, Paypal, Braintree, and Klarna. If you have purchased online, your payment is processed by Paypal (paypal and credit card payments via PayPal) or Braintree (credit card payments) or Shopify and Affiliates (credit card payments) or Klarna (credit card payments).

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
 
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SHOPIFY BEHAVIORAL ADVERTISING
As described above, Shopify or partners may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Information Collected for Website Improvement

We use Google Analytics to understand how people use our website.
In order to continually improve our website, we do study how people navigate through it, and which areas are popular and more meaningful. We may collect aggregate information site-wide, including site usage statistics and transaction information. We log domain names and/or IP addresses. Please keep in mind that such information is analyzed only in aggregate and is not personally identifiable.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout


DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHILDREN'S PRIVACY
Brookthere.com does not knowingly collect or use information from persons under 18 years of age. All registrations, purchases, and requests for information by anyone under 18 must be submitted by the parent or guardian. Brookthere.com does not manufacture or sell children's clothing or products and this website is not intended for children.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@brookthere.com or by mail using the details provided below: