Privacy Policy

Thank you for visiting brookthere.com.
This policy was last updated on 5.23.2018.

This privacy policy describes how Brook There LLC collects, uses, and shares information about you. We are committed to protecting your privacy. This policy may change from time to time, and we will update the date at the top of this page to notify you.

What information we collect:
Information we collect when you place an order, or attempt to place an order at brookthere.com includes: your name, billing address, shipping address, email address, telephone number, IP address, and any gift messages or notes you may have included in your order, as well as products purchased. We also collect and store information on returns and exchanges.

We use the information we collect to:

  • » Process your order
  • » Contact you regarding order questions
  • » Alert you to the status of your order
  • » Inform you of specific inventory replenishments, if requested
  • » Email our newsletter(s) to you, if requested, or if you have made a purchase before
  • » Inspire our future product development
  • We use the following online services to assist us in taking, filling, and shipping orders, processing customer requests, and marketing:

    • Magento Ecommerce: hosted in the United States
    • Paypal: payment processing
    • Braintree: payment processing
    • Square: payment processing (in-person sales only)
    • Order Cup: Postage and shipping platform
    • USPS and UPS: Postage and Delivery
    • HelpScout: Customer service ticketing and communication platform
    • Mailchimp: Marketing Emails
    • Google: Business Email hosting
    • Google Analytics: Website Analytics

    We do not directly collect credit card numbers and do not store credit card numbers, instead they reside with our payment processors, Paypal, Braintree, and Square. If you have purchased online, your payment is processed by Paypal (paypal and credit card payments via PayPal) or Braintree (credit card payments) and if in-person, by Square.

    We do not sell or rent names, addresses or other personally identifiable information to outside parties. We use email addresses provided by you to us for direct marketing purposes via MailChimp. If you receive a marketing email from us and wish to unsubscribe permanently, please follow the link at the bottom of the email. We send transactional emails (order status, shipping status) when you place an order. We only send personal emails if there is an order question, credit memo, or you have requested to hear from us about future stock.

    Your Rights
    European resident have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@brookthere.com

    As a European resident, we are are processing your information to fulfill a contract with you (a purchase through our site) or to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.

    Data Retention
    When you place an order through the Site, we will maintain your order information and your communications with us for our records unless and until you ask us to delete this information.

    Cookies are small text files that assist in website functionality and are placed by websites in browser directories. Our e-commerce platform, Magento, requires cookies to function correctly. For more information on cookies please read: http://www.allaboutcookies.org/

    Information Collected for Website Improvement
    We use Google Analytics to understand how people use our website.
    In order to continually improve our website, we do study how people navigate through it, and which areas are popular and more meaningful. We may collect aggregate information site-wide, including site usage statistics and transaction information. We log domain names and/or IP addresses. Please keep in mind that such information is analyzed only in aggregate and is not personally identifiable.

    We do not currently use any third party pixels for data collection or advertising, other than Google Analytics. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

    Children's Privacy
    Brookthere.com does not knowingly collect or use information from persons under 18 years of age. All registrations, purchases, and requests for information by anyone under 18 must be submitted by the parent or guardian. Brookthere.com does not manufacture or sell children's clothing or products and this website is not intended for children.

    Information Security:
    On account and checkout pages we use SSL authentication (Secure Socket Layering). This is the industry standard for encryption to provide for secure transactions.

    International Users:
    This website is hosted within the United States and directed at a US audience. If you are accessing this site from outside of the United States, please understand that by your continued use of the site you are consenting to transfer of information to the United States.