Frequently Asked Questions
How do I determine my size?
We aim to provide very detailed sizing information here. Please read through it and use a tape measure. If that doesn't answer your questions, please email firstname.lastname@example.org for help!
Do you have a fit guide or style guide?
We just published one! It's right here on our blog.
Will you make larger sizes? Over the past year we have added 4 bras sizes (32BC, 32CD, 38BC, 38CD) and 1 underwear size (XXL) to our standard size range. We're actively working to expand our size range, with the caveat that not all styles will work well for all sizes. Our original product is the triangle bra, and this is a simple and unstructured shape that really works better for smaller cup sizes.
Will you add bras with wires or back closures?
We are working on bras with back closures, but product development takes about a year so we are still a ways out. We will not be adding bras with wires.
Why don't you make bras with foam cups or padding?
We have not been able to find any sources for foam cups or bra padding that meet our standards for sustainability and eco-friendliness. Conventional sources use chemical intensive processes that can leave a residue we do not want to put next to our skin.
Where are your products made?
Everything is cut and sewn in Massachusetts. Our organic cottons are from mills in South Carolina and California. Brook designs and makes patterns in Maine.
Where do you get your elastic trims, laces, and silk?
We would prefer to source everything in the US, but some types of materials aren't made here, or we haven't found domestic sources producing what we need. We buy from jobbers based in the US who import elastic trims, lace, and silk. We always choose to buy USA-made if we can find the product we need produced domestically.
Why don't you offer a cheaper international shipping option?
US Postal Service is the cheapest international option- but we found about ten percent of packages were getting stuck in foreign customs. This creates complicated customer service problem, because there is little we can do from our position to fix a foreign customs issue. We have found that international shipping via UPS successfully gets packages to their destination. Please consider asking your local boutique to carry our goods!